SERVICE AGREEMENT & POLICY
Payment Terms | Cancellation | Equipment Liability

 

Retainer & Booking
To finalize your booking and secure the scheduled date, a 50% upfront Retainer fee is required.
We accept payments via Cash, Debit, or E-transfer. Please note that credit cards are not
accepted at this time.

 

Final Payment Timeline
The remaining 50% balance of the total invoice must be settled in full no later than two (2) weeks
(14 days) prior to the scheduled event date. Failure to complete payment by this deadline may result
in the automatic cancellation of services and forfeiture of the initial retainer.

 

Equipment Care & Liability
We take significant pride in providing equipment in excellent working condition. The client
assumes full responsibility for the equipment from the time of delivery/setup until the time of
retrieval.
 

Damage Liability: If any equipment is broken, lost, stolen, or damaged (including
cosmetic damage) during the event, the client is required to pay the full cost of
repair or replacement.
 

Optional Inspection: Clients are encouraged to inspect all equipment upon arrival.
By proceeding with the event, the client acknowledges the equipment was received in
good condition.
 

Safe Operation: The client agrees to ensure equipment is used safely and stored in a
secure environment to prevent any damage.

 

Cancellation Summary
 

Post-Booking Cancellation:

The 50% booking Retainer is non-refundable.

 

Cancellations made 14 days or less: 

Cancellations made 2 weeks (14 days) or less prior to your scheduled booking will result in the forfeiture of the total fee.

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Non-Refundable Policy: All retainer deposits are strictly non-refundable upon payment.

This policy accounts for the professional time, administrative labor, and materials already
committed to your products/event, as well as the loss of availability for other potential clients.

 

 

By providing a retainer, you acknowledge that you have read, understood, and agreed to the terms and conditions

outlined above.